How long does it take to process and ship orders? Orders are usually processed and shipped within 2 to 3 business
days. Please allow more time during holiday seasons. Orders over
$1000 may require more processing time (usually 1-2 days) for security
reasons and the growing potential for fraud.
How do I track my packages that have been shipped? Once the package was shipped a tracking will be posted in your
account.
How do you calculate shipping charges? All shipping charges are calculated IN REAL TIME based on UPS shipping
rates. We use destination zip code and total weight of the
products ordered to determine accurate shipping price.
Which shipping method do you offer? UPS Ground, UPS 2nd Day Air and UPS Next Day
Air are the available shipping options.
What is the delivery time for orders? The delivery time depends on the shipping method selected
and your destination. Please refer to UPS time in transit
information for each shipping option.
What is your return policy? We guarantee against manufacturer defects for 30 days from the
date of the delivery.
Products with Manufacturer Warranties which exceed 30 days, may be
returned directly to the manufacturer according to their
instructions.
All returns/exchanges must be made within 30 days of receipt of the
merchandise. Merchandise must be in original factory condition, and
must include all original packaging materials, warranty cards, manuals
and accessories.
Unwanted products may be returned with prior authorization only!
All returned merchandise is reimbursed for the original purchase price
less shipping & handling and must have a Return Merchandise
Authorization number (RMA#). Unwanted product returns will be subject
to a 20% restocking fee.
REFUSED DELIVERY:
Customers will be responsible for all charges associated with shipping
and handling. Once the merchandise is returned to our warehouse, credit
will be issued for the original purchase price less shipping and
handling.
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