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FAQ  FAQ
Do you require a minimum purchase?    
No, we do not have minimum purchase requirements.  There is no minimum purchase amount on all orders. You will not be charged extra if you buy one item vs. many items.    
     
What payment methods do you accept?    
We accept major credit cards, such as: Visa, Master Card and American Express.  
     
Do you accept Pay Pal?    
Yes! We accept Pay Pal and ship to verified addresses only.

Do you use a secure server?
Yes! We use SSL technology to safeguard your personal information being transfered. This can be verified by the "https://" in the address bar.

How long does it take to process and ship orders?    
Orders are processed and shipped within 1 to 2 business days. Please allow more time during peak holiday seasons.    
     
How do I track my packages that have been shipped?    
Once the package was shipped a tracking will be posted in your account.    
     
How do you calculate shipping charges?    
All shipping rates are calculated in real-time via UPS servers.  We use destination zip code and total weight of the products ordered to determine accurate shipping price.
     
Which shipping method do you offer?    
UPS Ground, UPS 3-Day, UPS 2nd Day Air and UPS Next Day Air are the available shipping options.  USPS is used to ship orders to PO Boxes only.    
     
What is the delivery time for orders?    
The delivery time depends on the shipping method selected  and your destination.  Please refer to UPS time in transit information for each shipping option.    
     
Do you collect sales tax?    
Yes, we collect sales tax on orders shipped to Washington State only.    
     
How do I know what's in stock on your website?    
All of the products listed are always available in large quantities. We will not be undersold unless notified by email in advance.

Are your products new or factory reconditioned?    
If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, with a 90 days manufacturer's warranty. The warranty is serviced direct. It comes with all parts and instruction manuals the same as brand new.

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